DOROTHY ROSBY, COLUMNIST
I’ve been on hold for 37 minutes. A less patient person would have hung up by now, but this is important. I wouldn’t have waited this long to order a pizza, not when I could have made one by now.
I’ve spent my time pacing and talking back to the recorded message. “If my call is so important, why don’t you pick up? What did you do? Go to lunch—in another state?”
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